Please be informed that the customs cashier located at the Treasury will be suspending operations at 12:00 PM on 3rd July 2025 due to the early closure of the Accountant General's Department (Treasury). We apologize for any inconvenience caused. Cash collecting services at the Treasury with resume on Friday 4th July 2025. Thank you.
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In our continuing efforts at streamlining our processes and enhancing the delivery of service to our stakeholders, the Customs Department has introduced an online help desk portal for ASYCUDA-related support. You are encouraged to use this facility to submit your requests to the ASYCUDA Functional Support team by visiting the Department's website at https://www.customs.gov.lc. From the homepage, click on the link labeled 'ASYCUDA Help Desk' which takes you to the help desk portal. From there, scroll to the bottom of the page and click on the 'Submit a ticket' button. Complete all fields on the form and click on the 'Submit' button to submit your request. You also have the option to upload supporting documents by clicking on the 'Attach a file' link.
Also note that you can find ASYCUDA-related articles and user guides in the Knowledge Base section of the help desk portal.
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